Checklist Return Policy
- If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 7 days of receipt (Boutique) / 14 days of the email confirming shipment (Online Customer/Stockist)
- We will review your request within 14 working days of its receipt and get back to you thereafter.
- We may contact you to gather details about your refund request in order to improve our product and customer service.
- Please note that reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different than the website”, will not be considered as valid grounds for a refund or exchange.
- All returned item (s) are subject to quality control inspection and approval.
- We reserve the right to refuse any refund request, at our own discretion, should we determine that a customer is abusing our refund / exchange policy.
- Sale/Discounted item (s) are not eligible for refund or exchange.
- Exchange item (s) will be randomly picked by HQ.
- Item must be unworn, unwashed and in the exact condition when purchased and has tag attached.
- Only item purchased from HQ are entitle for refund or exchange.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the items will be borne by you. Shipping cost of return items is not claimable.
- The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
*** We reserve the rights to make amendments to this policy without prior notice. Please call us if you have any queries about returns or exchanges. We will be happy to attend to you.